Reminder Notifications
Configure how and where you receive reminder notifications
Reminder Notifications
Choose how you want to be notified when reminders fire. Coherence supports multiple notification channels to fit your workflow.
Notification Channels
In-App Notifications
Always enabled. When a reminder fires:
- A badge appears on the notification bell icon
- The reminder shows in your notification dropdown
- Click to view the linked record
In-app notifications include quick actions:
- View - Open the linked record
- Snooze - Delay the reminder
- Dismiss - Remove the notification
Email Notifications
Receive reminders directly in your inbox. Enable email notifications when creating a reminder to get:
- Email sent at the reminder time
- Quick links to view the record
- Snooze and dismiss buttons in the email
Email notifications are great for reminders you might miss if you're not in the app.
Push Notifications
Browser push notifications appear even when you're not on the Coherence tab.
Enabling Push Notifications
- Go to Settings → Notifications
- Click Enable push notifications
- Allow notifications in your browser prompt
Push notifications work on:
- Chrome
- Firefox
- Edge
- Safari (macOS)
Per-Reminder Settings
Each reminder can have its own notification preferences:
Title: Follow up with Acme
When: Tomorrow 9:00 AM
Notify via:
✓ In-app
✓ Email
☐ Push
This lets you customize based on importance:
| Importance | Suggested Channels |
|---|---|
| Critical | In-app + Email + Push |
| Important | In-app + Email |
| Low | In-app only |
Notification Preferences
Configure your default notification behavior in Settings.
Default Reminder Time
When you don't specify a time, reminders default to this time:
- Most common: 9:00 AM
- Set to your typical start-of-day time
Quiet Hours (Coming Soon)
Set hours when notifications won't disturb you:
- Enabled: 10:00 PM to 8:00 AM
- During quiet hours, notifications queue until the next morning
Email Digest (Coming Soon)
Instead of individual emails for each reminder, receive a daily summary:
- All reminders for the day in one email
- Sent at your preferred time (default: 8:00 AM)
- Cleaner inbox, same information
The Notification Bell
The notification bell in the top navigation shows all your notifications including reminders.
Badge Count
- Shows the number of unread notifications
- Red badge for urgent items
- Clears when you view notifications
Notification Actions
For each reminder notification:
| Action | What it does |
|---|---|
| Click | Opens the linked record |
| Snooze | Delays the reminder |
| Dismiss | Removes without opening |
| Mark as read | Clears the unread indicator |
Mark All Read
Click "Mark all as read" to clear all unread indicators at once.
Reminders Page vs Notifications
| Feature | Reminders Page | Notification Bell |
|---|---|---|
| Shows | All reminders (past & future) | Triggered notifications only |
| Purpose | Manage & plan | React to current |
| Filters | By status, date | Unread/All |
| Actions | Full control | Quick actions |
Use the Reminders page to:
- See upcoming reminders
- Review snoozed items
- Delete or edit reminders
Use the Notification bell to:
- See what needs attention now
- Quickly snooze or dismiss
- Access linked records fast
Troubleshooting
Not Receiving Email Notifications
- Check your spam folder
- Verify your email address in Settings
- Ensure email notifications are enabled for the reminder
Push Notifications Not Working
- Check browser notification permissions
- Make sure notifications are enabled in your OS settings
- Try disabling and re-enabling push in Settings
Too Many Notifications
- Review your reminder settings - are you over-reminded?
- Use email digest mode to consolidate
- Stick to in-app only for less critical reminders
Related: Learn more about creating reminders and snoozing.