Help Scout
Triggers
(4)Conversation Created
Triggers when a new conversation is started in a mailbox.
Conversation Assigned
Triggers when a conversation is assigned to a user.
New Customer
Triggers when a new customer is added.
Tags Updated
Triggers when tags on a conversation are modified.
Actions
(9)Create Conversation
Start a new conversation.
Send Reply
Sends a reply in an existing conversation.
Add Note
Adds a note to a conversation.
Create Customer
Adds a new customer to Help Scout.
Update Customer Properties
Updates customer's properties.
Find Conversation
Finds an existing conversation using provided filter.
Find Customer
Finds a customer by email.
Find User
Finds a user by email.
Custom API Call
Make a custom API call to a specific endpoint
Example automation
Trigger
Event received
from Help Scout
Action
Create Module Record
in Coherence
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