Front

Front

Customer Support5 triggers21 actions

Triggers

(5)

New Comment

Fires when a new comment is posted on a conversation in Front.

New Inbound Message

Fires when a new message is received in a shared inbox.

New Outbound Message

Fires when a message is sent or replied to in Front.

New Tag Added to Message

Fires when a tag is applied to a conversation.

New Conversation State Change

Triggers when a conversation changes to a specified state.

Actions

(21)

Add Comment

Add a comment (internal note) to a conversation in Front.

Add Contact Handle

Add a handle (email, phone number, etc.) to an existing Contact.

Add Conversation Links

Link external references (URLs) to a conversation.

Add Conversation Tags

Add one or more tags to a conversation.

Assign/Unassign Conversation

Assign a conversation to a teammate or remove assignment.

Create Account

Create a new account in Front.

Create Contact

Create a new contact in Front.

Create Draft

Create a draft message in Front.

Create Draft Reply

Create a draft reply to an existing conversation (subject/quote etc.) without sending immediately.

Create Link

Create a Link in Front (name, external URL).

Find Account

List company accounts and optionally filter by email domain or external ID.

Find Contact

Look up a contact by handle (email, phone, etc.) or other identifying field.

Find Conversation

Find a conversation by search filters such as subject, participants, tags, inbox, etc.

Remove Contact Handle

Remove a handle (email, phone number, etc.) from an existing Contact.

Remove Conversation Links

Remove external links from a conversation in Front.

Send Message

Send a new message (starts a conversation) with subject, recipients, body, attachments, tags, etc.

Send Reply

Send a reply to a conversation in Front.

Update Account

Update an existing account in Front.

Update Contact

Update an existing contact in Front.

Update Conversation

Modify conversation properties: status, assignee, inbox, tags, etc.

Update Link

Update the name or external URL of a Link in Front.

Example automation

Trigger

Event received

from Front

Action

Create Module Record

in Coherence

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