Zendesk
Customer service software and support ticket system
Triggers
(8)New ticket in view
Triggers when a new ticket is created in a view
New Ticket
Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
Updated Ticket
Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
Tag Added to Ticket
Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
New Organization
Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
New User
Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
New Suspended Ticket
Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.
New Action on Ticket
Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
Actions
(12)Create Ticket
Create a new ticket in Zendesk.
Update Ticket
Modify ticket fields or status via API call.
Add Tag to Ticket
Apply one or more tags to a ticket.
Add Comment to Ticket
Append a public/private comment to a ticket.
Create Organization
Create a new organization record.
Update Organization
Update existing organization fields.
Create User
Add a new user to the Zendesk instance.
Delete User
Remove a user and associated records from the account.
Find Organization(s)
Search organizations by name, domain, external ID, or other criteria.
Find Ticket(s)
Search tickets by ID, field, or content.
Find User(s)
Search users by email, name, role, or other criteria.
Custom API Call
Make a custom API call to a specific endpoint
Example automation
Trigger
Event received
from Zendesk
Action
Create Module Record
in Coherence
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