Aidbase
Triggers
(8)Email Received
Fires when a new email is received in an Aidbase inbox.
Email Status Changed
Fires when the status of an email changes.
Email Priority Changed
Fires when an email’s priority is changed.
Email Sent
Fires when an email is sent from Aidbase.
Ticket Created
Fires when a new ticket is created in Aidbase.
Ticket Priority Changed
Fires when the priority of an existing ticket changes.
Ticket Status Changed
Fires when a ticket’s overall status changes.
Ticket New Comment
Fires when a new comment is added to an existing ticket.
Actions
(7)Add Video
Adds a YouTube video URL as knowledge to the Aidbase knowledge base.
Add Website
Adds a website URL as a knowledge source for Aidbase.
Add FAQ Item
Adds a new question/answer item to an existing FAQ; supports categories.
Create FAQ
Creates a new FAQ entry with title and description.
Create Chatbot Reply
Generates an AI chatbot reply given a message and optional session context.
Start Training
Starts a training job on an existing knowledge base item (FAQ, website, video, etc.).
Custom API Call
Make a custom API call to a specific endpoint
Example automation
Trigger
Event received
from Aidbase
Action
Create Module Record
in Coherence
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