Freshdesk
Customer support software
Customer Support6 actions
Actions
(6)Get Tickets
Get Ticket instances from Freshdesk.
Get Contact from ID
Get contacts details from Freshdesk using ID number.
Get Ticket Status
Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id
Get Freshdesk Contacts
Get contact details from Freshdesk for all (optional filtered) contacts.
Get All Tickets By Status
Get All Tickets by selected status from Freshdesk.
Custom API Call
Make a custom API call to a specific endpoint
Example automation
Trigger
Webhook received
from Freshdesk
Action
Create Module Record
in Coherence
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