Receive and reply to customer messages with Chatwoot
Chatwoot currently provides 1 trigger that can start a workflow and 2 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.
New Incoming Message
Triggers when a contact sends a new message in a Chatwoot conversation
Send Message
Send a message reply to a Chatwoot conversation
Custom API Call
Make a custom API call to a specific endpoint
These recipes are generated from the triggers, actions, and categories currently available for this piece. Use them as starting points, then choose the exact fields, conditions, and records your workflow should update.
Start from a supported Chatwoot event, then create or update the appropriate CRM, project, or custom record with the source context preserved.
Starts with
New Incoming Message
Finishes with
Create or update a Coherence record
Use a change in Coherence to run a supported Chatwoot action, so the next step follows the record instead of relying on someone to copy it.
Starts with
A Coherence record or workflow changes
Finishes with
Send Message
Combine Chatwoot with another integration and Coherence records to move information into the same workspace as the people, records, and next steps it affects.
Starts with
New Incoming Message
Finishes with
Send Message, then preserve the outcome in Coherence
The exact authentication fields depend on Chatwoot. The workflow structure stays straightforward:
Authorize the Chatwoot account and permissions the workflow needs.
Select one of the current triggers or actions listed above and map its fields.
Run a small test, inspect the result in both systems, and only then enable the workflow.
Explore apps that share a category with Chatwoot or provide a complementary trigger or action.
Chatwoot currently provides 1 trigger that can start a workflow and 2 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.
Chatwoot currently lists 1 trigger and 2 actions in the integration catalog. The supported list is refreshed from the pieces available in Coherence, so review the capability names on this page before building a workflow.
Yes. A workflow can combine supported Chatwoot triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.
The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.
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